sights set on global expansion
ust in time for its annual customer confab next week, IQNavigator has announced an expanded management team and issued an update on its acquisition of ProcureStaff Technologies last January. (See story.)
IQNavigator, based in Centennial, provides a cloud-based platform to manage contract and contingent labor. The company’s vendor management system (VMS) is among the most widely used in the industry.
Since his appointment last July, CEO Joe Juliano has made some significant management changes. Last December he brought in Sherri Hammons from Gov. Hickenlooper’s Office of Information Technology as chief technology officer, and a month later hired Eric Riddle as his new executive vice president of sales and marketing.
Last month, Jagan Reddy joined the company as executive vice president of “customer success,” charged with launching a new customer support division. According to a press announcement, the new division will “focus on defining a comprehensive set of repeatable, scalable processes to enhance the IQNavigator customer experience.” Reddy was previously part of the senior leadership team at RedPrairie, a supply chain and retail software solutions company.
"Jagan is the right leader for this initiative as we change who we are as a company and what we provide to the industry,” says Juliano. "Jagan and the new Customer Success division have a clear mission to set a new standard for customer support.”
With his sights set on international expansion, Juliano last week announced another raft of new executives:
- Simon Fahie was named Managing Director, EMEA (Europe, Middle East and Africa), responsible for international sales, delivery, marketing and solutions engineering. Fahie is based at the company’s London offices. He was previously Group Vice President of EMEA Consulting at JDA Software, a supply chain software company.
- Chris Mundt was appointed Executive Director, Engineering, responsible for the software development team and product life cycle for IQNavigator solutions. He was previously an IT executive at Burt's Bees in North Carolina where his responsibilities included IT projects aimed at effective management of the supply chain and the company's workforce.
- Rick Matsumoto was appointed Vice President, Engineering, responsible for leading the software development team, along with Mundt. He was previously Director of Enterprise Applications in the State of Colorado's Office of Information Technology (OIT).
- Alan Winegar was hired as Vice President, Global Professional Services, responsible for assuring high quality, on-time, on-budget work that meets the needs of clients. He was previously an executive at Fortna, a global supply chain consulting firm.
With its new team in place, IQNavigator is decidedly committed to global growth.
“One of the biggest growth drivers for IQNavigator will be working with companies based outside the U.S. who are rapidly expanding their use of contingent workers to meet their labor needs," says Juliano, “and Simon will play an important role in implementing this important part of our strategic plan."
As part of the international push, IQN will hold a second IQNsiders customer conference in the fall in Sitges, Spain.
The U.S. edition of the annual conference for customers and industry professionals begins Monday at The Broadmoor in Colorado Springs. The three-day IQNsiders 2014 event will feature presentations on workforce management, online marketplaces, SOW-based services and VMS technology, as well as updates from company executives.
The event will also be the first opportunity for ProcureStaff clients to network with the IQNavigator leadership.
IQNavigator acquired ProcureStaff Technologies, a company offering competing software, in January. In a progress update earlier this month, IQN reported it had completed much of the integration work to ensure a “seamless, business-as-usual environment” for its new customers and employees.
"We are very pleased with the response from the ProcureStaff community as well as the industry overall," says Juliano. "I have personally reached out to every ProcureStaff customer and employee to welcome them to our organization, and I am happy to report that numerous companies are advancing to the pre-implementation phase with the intent of converting from their existing ProcureStaff VMS to the IQNavigator VMS."
While Juliano says IQN will continue to support ProcureStaff VMS products, migration of customers to the IQNavigator platform is clearly a priority. The company is offering customers a number of incentives to switch, including fast and free transition to the IQN VMS. Maureen Neefus, a ProcureStaff employee who now serves as director of account strategies, is working with an IQN team on converting ProcureStaff customers to the IQNavigator technology.